Return and Refund Policy
At Macrame by Shivani, every item is handmade with love and care, which makes each piece unique. Because of the custom and artisanal nature of our products, we have a limited return and refund policy.
Returns
1.1 No returns or exchanges are accepted for handmade products unless the item you receive is defective or damaged.
1.2 If your order arrives damaged, you must notify us within 7 days of delivery with clear photos of the damaged item and packaging.
1.3 Items returned without prior approval will not be accepted.
Refunds
2.1 Once your return is approved, we will process your refund to your original payment method or provide store credit, depending on your preference.
2.2 Refunds may take 7–10 working days to reflect in your account, depending on your bank/payment provider.
2.3 For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
Non-Refundable & Non-Returnable Items
3.1 Custom-made orders (specific sizes, designs, or colors requested by you).
3.2 Sale items or discounted products.
3.3 Products damaged due to misuse, improper handling, or lack of care.
Exchanges
4.1 We currently do not offer direct exchanges.
4.2 If you’d like a replacement for a damaged product, please contact us, and we’ll guide you through the process.
Cancellation Policy
5.1 Orders can be cancelled within 24 hours of purchase for a full refund.
5.2 After 24 hours, cancellations are not possible as production starts immediately.
Contact Us
For return or refund-related queries, please reach out to us at:
a) Email: macramebyshivani@gmail.com
b) Phone: +91 9618566038