Frequently Asked Questions
1. What kind of products do you sell?
We specialize in handmade macramé décor, including wall hangings, plant hangers, mirrors, coasters, swing chairs, and custom boho home accents. Every item is carefully crafted to add a natural and artistic touch to your living space.
2. Are all your products handmade?
Yes! All our macramé products are 100% handmade, ensuring each piece is unique and crafted with love and attention to detail.
3. Do you take custom orders?
Absolutely. If you want a custom size, color, or design, you can contact us directly with your requirements. We love creating personalized macramé pieces for homes, offices, weddings, and gifts.
4. How long does it take to receive my order?
Since every product is made to order, please allow 15–20 working days for crafting and dispatch. Delivery time may vary depending on your location and courier services.
5. Do you ship outside India?
Yes, we provide worldwide shipping. International shipping charges and customs duties (if any) are the responsibility of the buyer.
6. What payment methods do you accept?
We accept:
6.1 Credit/Debit Cards (Visa, MasterCard, RuPay)
6.2 UPI (Google Pay, PhonePe, Paytm, BHIM)
6.3 Net Banking
6.4 Paytm & Amazon Pay Wallets
6.5 Cash on Delivery (COD) for selected pin codes
6.7 PayPal & International Credit/Debit Cards for global orders
7. Can I cancel or change my order?
7.1 You can cancel or modify your order within 24 hours of placing it.
7.2 After this time, since work begins immediately on handmade items, cancellations may not be possible.
8. Do you accept returns or exchanges?
Due to the handmade and custom nature of our products, we do not accept returns or exchanges unless the product is damaged or defective upon delivery.
9. How do I care for my macramé products?
9.1 Keep items in a dry, dust-free environment.
9.2 For wall hangings and plant hangers, shake gently to remove dust.
9.3 Avoid washing in a machine; instead, spot clean with a damp cloth if needed.
10. How can I contact you?
You can reach us at:
Email: macramebyshivani@gmail.com
Phone: +91 9618566038
Instagram: @macramebyshivani