Customer Center
Welcome to the Macrame by Shivani Customer Center. We are here to assist you with all your questions about orders, payments, shipping, returns, and product care.
Order Support
Track your order with the tracking link shared via email/WhatsApp.
For order modifications or cancellations, please contact us within 24 hours of purchase.
Custom order requests can be made through our Contact Page or by emailing us directly.
Payments & Billing
We accept a variety of payment methods including Credit/Debit Cards, UPI, Net Banking, Paytm Wallet, Amazon Pay, COD (selected pin codes), and PayPal (for international orders).
Visit our Payment Methods page for full details.
Shipping & Dispatch
Standard orders are dispatched within 10–15 working days.
Custom orders may take 15–20 working days.
We provide nationwide and international delivery through trusted courier partners.
Visit our Shipping & Dispatch Policy for more information.
Returns & Refunds
We accept returns only for damaged or defective products.
Refunds are processed within 7–10 working days after approval.
Custom and sale items are non-returnable.
See our Return & Refund Policy for details.
Product Care
To maintain the beauty of your handmade macramé:
Keep in a dry environment.
Dust gently with a soft brush or cloth.
Spot clean with a damp cloth if needed.
Visit our FAQ for more product care tips.
Contact Customer Support
Need help? Our customer support team is happy to assist.
Email:Â contact@macramebyshivani.com
Phone: +91 9618566038
Instagram:Â @macramebyshivani
Support Hours: Monday – Friday, 10 AM to 5 PM (IST)